*NO HEADHUNTER OR STAFFING AGENCIES
Dealer Synergy is looking for a Client Success Specialist that has a passion for their craft and a proven track record. The ideal candidate will enjoy working in a professional atmosphere and will excel while working in a fast paced environment. At Dealer Synergy, we believe that people are our greatest asset and are the driving force to the success of the company. As such, we treat employees with respect and appreciate all contributions that are made to the company. If you are looking for a challenging and rewarding position, then the Account Manager position is the right choice for you!
Job Tasks & Responsibilities
Perform Reinforcement Training
Create reports based off Scorecards, Call Recordings and Mystery Shopping
Contact with clients via email, phone, BombBomb video portal
CRM (Customer Relationship Management) support
Other duties as assigned
Education & Experience
Prior Customer Service experience is required (at least 1 year)
Call Center experience in a car dealership is a plus (will train the right person)
Experience in monitoring calls is a plus (will train the right person)
Experience using Microsoft and Google applications
Knowledge of CRM applications a plus (will train the right person)
Knowledge of administrative procedures
Must have excellent written and oral communication skills
Must be a team player
Equal Employment Opportunity
We are an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status
Dealer Synergy is the Industry’s #1 Automotive Consulting & Training Firm for over 13 years. We are a family owned and operated company based in the quaint town of Audubon, New Jersey, just 15 minutes from Philadelphia.
Dealer Synergy, an A+ BBB rated and Five Star Google rated organization, is a pioneer in the Automotive Internet Sales Industry and is a 2-time Platinum Winner of Auto Dealer Monthly’s prestigious Dealer’s Choice Award for “Best Internet Sales Training Company”. Dealer Synergy has also been recognized as the “Best of the Best” in Automotive Int
Dealer Synergy is an award winning, Recruiting, Training, Consulting & Accountability Company. For over 16+ years, Dealer Synergy has served the Automotive Sales Industry proudly. We have trained 3,000 Roof Tops, 104,000 Automotive Sales Professionals, Managers and Dealer Principals. We have generated OVER $1 Billion Dollars in additional Revenue for our Clients.