Client Success Specialist (Customer Service)

*NO HEADHUNTER OR STAFFING AGENCIES 

 Dealer Synergy is looking for a Client Success Specialist that has a passion for their craft and a proven track record. The ideal candidate will enjoy working in a professional atmosphere and will excel while working in a fast paced environment. At Dealer Synergy,  we believe that people are our greatest asset and are the driving force to the success of the company. As such, we treat employees with respect and appreciate all contributions that are made to the company. If you are looking for a challenging and rewarding position, then the Account Manager position is the right choice for you!

Benefits:

• Medical, Dental & Vision Coverage (after 90 Days)
• 401(k) plan w/ Employer Match (after 1 Year)
• Paid Holidays (after 90 Days)
• 5 Days Paid Vacation (after 1 Year)
• Business Casual Office Environment with Casual Fridays
• Room to grow within the company
• On-site training

Job Tasks & Responsibilities

• Create/Manage/Review/Analyze Scorecards

• Perform Reinforcement Training

• Create reports based off Scorecards, Call Recordings and Mystery Shopping

• Contact with clients via email, phone, BombBomb video portal

• CRM (Customer Relationship Management) support

• Other duties as assigned

Education & Experience

• Prior Customer Service experience is required (at least 1 year)

• Call Center experience in a car dealership is a plus (will train the right person)

• Experience in monitoring calls is a plus (will train the right person)

• Experience using Microsoft and Google applications

• Knowledge of CRM applications a plus (will train the right person)

• Knowledge of administrative procedures

• Must have excellent written and oral communication skills

• Must be a team player

• Prepare weekly and monthly reports
• Contributes to team effort by accomplishing related results as needed
• Education and Experience
• Prior customer service/support experience strongly preferred
• Prior automotive experience is a plus
• Prior account management experience is a plus
• Experience using Microsoft and Google Applications
• Must have excellent written and oral communication skills
• Knowledge of administrative procedures
• Must be a team player

Equal Employment Opportunity

We are an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status

Dealer Synergy is the Industry’s #1 Automotive Consulting & Training Firm for over 13 years. We are a family owned and operated company based in the quaint town of Audubon, New Jersey, just 15 minutes from Philadelphia.

Dealer Synergy, an A+ BBB rated and Five Star Google rated organization, is a pioneer in the Automotive Internet Sales Industry and is a 2-time Platinum Winner of Auto Dealer Monthly’s prestigious Dealer’s Choice Award for “Best Internet Sales Training Company”. Dealer Synergy has also been recognized as the “Best of the Best” in Automotive Int